Mystery Shopping

A client in the Mystery Shopping sector approached us in 2016 after struggling to make PPC work effectively for their business. Despite investing in paid search campaigns, they weren’t seeing the quality of leads or return on spend they expected. Our goal was to rebuild their confidence in digital marketing through a structured, data-driven strategy that combined paid and organic growth.

Top 3 key results

Clicks
0 K
Keywords on first page
0
Organic traffic increase
0 %

The Challenge

The client had been managing PPC campaigns internally but wasn’t achieving results that justified their investment. Most clicks failed to convert into meaningful leads, and many enquiries that did come through were poor quality. With limited visibility in organic search, the business was heavily reliant on underperforming paid campaigns, leading to frustration and wasted budget.

The Approach

We began by conducting a full audit of their existing PPC activity, identifying wasted spend and improving targeting around their most profitable service areas. Our team created a refined Google Ads strategy with tailored ad copy, conversion-focused landing pages, and clear tracking to measure ROI. Alongside this, we implemented a long-term SEO plan to strengthen their online presence and generate consistent organic leads through improved visibility and authority.

Results

The new approach transformed their lead generation performance. 23% of all paid clicks now convert into an enquiry, either through their contact forms or direct phone calls. The client has since built a stronger presence across the UK, with consistent, high-quality enquiries driven by both PPC and organic search. By focusing on relevance, conversion optimisation, and measurable performance, we turned their PPC investment into a sustainable channel for growth.

Performance

Clicks

Impressions

Keywords

Feb 2021 vs Oct 2023

OCT 2021

Page 1 keywords

FEB 2023

Page 1 keywords

OCT 2021

Keywords in top 3 places

FEB 2023

Keywords in top 3 places

OCT 2021

Target

First page on Google results

FEB 2023

Target

First page on Google results

Organic Traffic

Feb 2021 vs Oct 2023

OCT 2021

Sessions

FEB 2023

Sessions

OCT 2021

Target

Increase to 20K sessions

FEB 2023

Outcome

42K: An increase 0f 397%

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