Privacy Policy

Altitude Internet
We are registered as a data controller with the Information Commissioner’s Office in the UK. In Ireland, we process your data in accordance with the Data Protection Act 2018.

This Privacy Notice tells you what to expect when Altitude Internet collects personal information about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We only collect personal information such as your name, address, telephone number and email address when you provide it to us, or when you have given a third-party permission to share your information with us.

We will only use the data captured for specific purposes in relation to the provision of services from Altitude Internet, whether that is as part of the Contact Us follow up process (a legitimate interest) or as part of the provision of that service (under the provision of a contract). We may also use your information to keep you up to date with relevant services and useful updates from Altitude Internet (legitimate interest). At all times recipients will be given the option to opt out of communications and removed if requested.

• Visitors to our website
• Personal data via third-party services
• People who use our services
• Job applicants and our current and former employees

When someone visits our website we use the following third-party services:

Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website. We may use dynamic telephone numbers to present a unique telephone number to visitors to allow us to track how they found our site.

The functionality of our website relies on the use of Cookies.

If we do want to collect personally identifiable information through our website, this will be clear to the visitor. We will make it clear when we collect personal information and will explain what we intend to do with it.

Altitude Internet will collect and store your personal data provided from third parties only when you have given permission for it to be supplied. For example at events and conferences. This data will only be used for the purposes of relevant follow-up activity (legitimate interest).

Altitude Internet offers various services to businesses. Within those businesses, we have to hold the details of people that have requested or are in some way associated with the provision of the service we provide. We only use these details to provide the service and for other closely related legitimate business purposes. For example, we may use information about people who take services from us to carry out a survey to find out if they are happy with the level of service they received.

Altitude Internet is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at [email protected]

 

Your information and how we use it.

• We collect information about you when you complete one of the forms on this site.
• We collect your name and email address, along with any other information you choose to provide in the comments.
• We are collecting this information for use by Altitude Internet.
• The information is collected using forms on the website and transmitted over HTTPS to our web server.
• The information will be used to respond to your enquiry, or contact you about a subject that you have shown an interest in.
• The information will be used solely by Altitude Internet and will not be shared with any other third parties outside of the Group.
• Information that you provide to us on our site may be transferred to our CRM platform. In this case, your information may be processed outside of the European Economic Area (EEA).
• Your email address and name may be added to a third-party email to allow us to send you information strongly related to your original contact with us. In this case, your information may be processed outside of the EEA.

 

Grounds for processing

• We are processing the information that you provide under the legal grounds of our legitimate interest, we will use the information provided for legitimate business purposes such as contacting you in response to an enquiry submitted through our website.

 

Right to be informed

• We provide ‘fair processing information’ through our privacy notice.

 

Right of access

• We will confirm that we process your data, and to provide access to any personal information we hold about you.

 

Right of rectification

• If any data we hold about you is incomplete or inaccurate we will correct the information we hold.

 

Right to erasure (the right to be forgotten)

• Where there is no compelling reason for the continued processing of your information we will erase this.

 

Right to restrict processing

• We will stop processing or block your data on request. We may hold enough information to ensure that we can respect this restriction in the future. e.g. We may hold your email address on a list to prevent it from being processed in the future.

 

Right to data portability

• In certain circumstances, you may request your data in a commonly used and machine-readable form.

 

Right to object

• You may object to us processing your data, unless the processing is for the establishment, exercise or defence of legal claims.
• If you’d like to access or correct the data we hold, please contact us.
• Rights related to automated decision making including profiling
• We do not automate any decision making with your information.
• You can read more about your individual rights on the Information Commissioner’s Office website.

 

Protecting your information

• We know how much data security matters. We will treat your data with the utmost care and take all appropriate and reasonable steps to protect it.
• Your information is only accessed by people who need it to perform their role.
• Your data may, occasionally, be sent outside the European Economic Area (EEA). As described in this notice. In these cases, your information will remain secure and confidential.
• We will retain personal information only for so long as the information is necessary to fulfil your request, or until you exercise one of your rights.

Altitude Internet tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

 

You may also complain to the supervisory authority in the UK, the ICO.

 

Links to other websites

This privacy notice does not cover the links within this site to other websites. We encourage you to read the privacy statements on other websites you visit.

 

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 8 August 2020.

If you want to request information about our privacy policy you can email us or write to:

[email protected]